Governance 11
Charter, hierarchy, document control, waivers, review calendar, glossary, roles
POL-GOV-001
Operations Excellence Charter
Policy · Governance
STD-GOV-002
Standards Hierarchy & Document Control
Standard · Governance
REG-GOV-003
Master Standards Register
Workbook · Governance
SOP-GOV-004
Document Control Procedure
SOP · Governance
SOP-GOV-005
Standards Waiver & Deviation Protocol
SOP · Governance
STD-GOV-006
Annual Standards Review Calendar
Standard · Governance
STD-GOV-007
Glossary & Controlled Terminology
Standard · Governance
STD-GOV-008
Organization & Role Definitions
Standard · Governance
REF-GOV-000
Phoenix3 Brand Conversion Reference
Reference · Governance
REG-GOV-004
Approval Routing Pack
Workbook · Governance
REG-GOV-005
Client Questionnaire Response Set
Register · Governance
Culinary Standards 10
Product specifications, prohibited products, scratch threshold, plate and portion, facility design, uniform, council, retail concept
STD-CUL-012
Product Specification Library
Standard · Culinary Standards
STD-CUL-003
Prohibited & Restricted Products
Standard · Culinary Standards
STD-CUL-004
Scratch Cooking Definition & Threshold
Standard · Culinary Standards
STD-CUL-015
Plate Presentation & Portion Standards
Standard · Culinary Standards
STD-CUL-017
Facility Design & Layout Standards
Standard · Culinary Standards
STD-CUL-019
Uniform, Grooming and Appearance Standard
Standard · Culinary Standards
STD-CUL-002
Culinary Council Charter
Standard · Culinary Standards
SOP-CUL-006
POS-to-Platform Code Alignment
SOP · Culinary Standards
STD-CUL-010
Nutrition Analysis & Menu Labeling
Standard · Culinary Standards
STD-CUL-018
Retail Concept Standard
Standard · Culinary Standards
Food Safety 46
The food safety SOP library, HACCP architecture, allergen program, regulatory crosswalks, records
SOP-FS-002
Food Safety SOP Library: master index
SOP · Food Safety
STD-FS-003
Process-Category HACCP Architecture
Standard · Food Safety
STD-FS-004
Unit-Specific HACCP Plans
Standard · Food Safety
STD-FS-005
Highly Susceptible Population Gate
Standard · Food Safety
POL-FS-006
Employee Health & Exclusion Policy
Policy · Food Safety
STD-FS-007
Allergen Control Program
Standard · Food Safety
STD-FS-008
Allergen Claim Standard
Standard · Food Safety
STD-FS-011
Monitoring & Verification Record System
Standard · Food Safety
SOP-FS-013
Foodborne Illness Complaint & Outbreak Response
SOP · Food Safety
SOP-FS-014
Product Recall & Withdrawal Procedure
SOP · Food Safety
STD-FS-015
Prerequisite Programs
Standard · Food Safety
STD-FS-016
CMS Long-Term Care Crosswalk: F800–F814
Standard · Food Safety
STD-FS-017
CMS Hospital Crosswalk: §482.28 / QSSAM-26-03
Standard · Food Safety
STD-FS-018
Joint Commission Readiness Crosswalk
Standard · Food Safety
STD-FS-019
DNV Readiness and the ISO 9001 Pathway
Standard · Food Safety
REG-FS-020
State Assisted Living Overlay Register
Register · Food Safety
STD-FS-021
Food Safety Certification Standard
Standard · Food Safety
SOP-FS-002.01
Receiving
SOP · Food Safety
SOP-FS-002.02
Dry, Refrigerated and Frozen Storage
SOP · Food Safety
SOP-FS-002.03
Thawing
SOP · Food Safety
SOP-FS-002.04
Cooking
SOP · Food Safety
SOP-FS-002.05
Cooling
SOP · Food Safety
SOP-FS-002.06
Reheating
SOP · Food Safety
SOP-FS-002.07
Hot and Cold Holding
SOP · Food Safety
SOP-FS-002.08
Date Marking and Shelf Life
SOP · Food Safety
SOP-FS-002.09
Cross-Contamination Control
SOP · Food Safety
SOP-FS-002.10
Hand Hygiene and Glove Use
SOP · Food Safety
SOP-FS-002.11
Cleaning, Sanitizing and Disinfection
SOP · Food Safety
SOP-FS-002.12
Allergen Control at the Bench
SOP · Food Safety
SOP-FS-002.13
Employee Health and Personal Hygiene
SOP · Food Safety
SOP-FS-002.14
Time as a Public Health Control
SOP · Food Safety
SOP-FS-002.15
Transport and Off-Site Service
SOP · Food Safety
SOP-FS-002.16
Waste Handling
SOP · Food Safety
REC-FS-001
Thermometer Calibration Log
Record · Food Safety
REC-FS-002
Receiving Log
Record · Food Safety
REC-FS-003
Cooking Temperature Log
Record · Food Safety
REC-FS-004
Cooling Log
Record · Food Safety
REC-FS-005
Reheating Log
Record · Food Safety
REC-FS-006
Hot Cold Holding Log
Record · Food Safety
REC-FS-007
Refrigeration Freezer Temperature Log
Record · Food Safety
REC-FS-008
Date Marking Shelf Life Verification
Record · Food Safety
REC-FS-009
Sanitizer Concentration Dish Machine Log
Record · Food Safety
REC-FS-010
Allergen Control Daily Check
Record · Food Safety
REC-FS-011
Time as a Public Health Control Log
Record · Food Safety
REC-FS-012
Corrective Action Record
Record · Food Safety
REC-FS-014
Recall Mock Recall Record
Record · Food Safety
Special Process 8
Sous vide, cook-chill and ROP: the standard, unit HACCP plans, and station posters
STD-FS-022
Sous Vide, Cook-Chill & ROP Standard
Standard · Special Process
STD-FS-022 · Program Map
Special Process Program: Map & Activation Pathway
Standard · Special Process
HACCP-FS-004.01
Unit HACCP Plan: Sous Vide Grilled Chicken
HACCP Plan · Special Process
HACCP-FS-004.02
Unit HACCP Plan: Cook-Chill (Hot-Fill)
HACCP Plan · Special Process
QT-SP-01
Sous Vide Production
Quick Reference · Special Process
QT-SP-02
Cook-Chill Production
Quick Reference · Special Process
QT-SP-03
Chill, Label, Store, Retherm
Quick Reference · Special Process
QT-SP-04
Validate, Calibrate, Stop, Escalate
Quick Reference · Special Process
Clinical Nutrition 9
Diet order authority, IDDSI evidence and version control, texture-modified menus, malnutrition, memory care, hydration
STD-CLIN-002
Diet Order Authority Matrix
Standard · Clinical Nutrition
STD-CLIN-005
IDDSI Evidence Chain
Standard · Clinical Nutrition
STD-CLIN-006
IDDSI Framework Version Control
Standard · Clinical Nutrition
STD-CLIN-007
Texture-Modified Cycle Menus
Standard · Clinical Nutrition
STD-CLIN-008
Malnutrition Identification and Care
Standard · Clinical Nutrition
STD-CLIN-009
Memory Care Dining
Standard · Clinical Nutrition
STD-TRN-011
Dining Assistant Program
Standard · Clinical Nutrition
SOP-CLIN-012
Hydration & Unintentional Weight Loss
SOP · Clinical Nutrition
REC-CLIN-012
Intake Hydration Observation Record
Record · Clinical Nutrition
Dining Experience 11
Steps of service, service recovery, experience measurement, rounding, complaints, secret diner
STD-EXP-001
Steps of Service by Venue Type
Standard · Dining Experience
SOP-EXP-006
Service Recovery
SOP · Dining Experience
STD-EXP-003
Dining Experience Measurement
Standard · Dining Experience
SOP-EXP-004
Rounding Protocol
SOP · Dining Experience
SOP-EXP-005
Complaint Capture, Triage & Closure
SOP · Dining Experience
STD-QA-008
Secret Diner Program
Standard · Dining Experience
REC-EXP-001
Resident Dining Experience
Record · Dining Experience
REC-EXP-002
Patient Meal Experience
Record · Dining Experience
REC-EXP-003
Guest Dining Experience
Record · Dining Experience
REC-EXP-005
Complaint Comment Record
Record · Dining Experience
REC-EXP-006
Service Recovery Record
Record · Dining Experience
Audit & Quality 11
Audit tiering, corrective action, self-inspection, tray accuracy, scoring, escalation, third-party audit
STD-QA-002
Audit Frequency & Risk Tiering
Standard · Audit & Quality
SOP-QA-003
Corrective Action & Closure
SOP · Audit & Quality
STD-QA-004
Self-Inspection Cadence
Standard · Audit & Quality
STD-QA-005
Tray Accuracy & Test Tray Program
Standard · Audit & Quality
STD-QA-006
Aggregate Audit Scoring & Trend Dashboard
Standard · Audit & Quality
STD-QA-006
Audit Trend Dashboard Model
Workbook · Audit & Quality
STD-QA-007
Audit Escalation & Consequence Matrix
Standard · Audit & Quality
POL-QA-008
Performance Accountability & Incentive Linkage
Policy · Audit & Quality
POL-QA-009
Third-Party Audit Strategy
Policy · Audit & Quality
REC-QA-003
Corrective Action Plan
Record · Audit & Quality
REC-QA-005
Tray Accuracy Test Tray Record
Record · Audit & Quality
Training 10
Academy curriculum map, certification, onboarding gates, competency validation, trainer standard, training hours
STD-TRN-001
Culinary Academy Curriculum Map
Standard · Training
POL-TRN-002
Certification Requirement
Policy · Training
STD-TRN-003
Onboarding Curriculum & 30/60/90 Gates
Standard · Training
STD-TRN-004
Competency Validation Instruments
Standard · Training
STD-TRN-006
HACCP & Food Safety Training Curriculum
Standard · Training
STD-TRN-012
Certified Trainer Standard
Standard · Training
STD-TECH-006
Learning Platform Architecture
Standard · Training
STD-TRN-013
Training Hours Standard
Standard · Training
STD-TRN-010
Service & Hospitality Training
Standard · Training
REC-TRN-004
Competency Validation Record
Record · Training
Activation 10
Mobilization playbook, twelve-week plan, checklists, critical path, day-90 audit and exit gate, cost model
STD-ACT-001
Mobilization Playbook
Standard · Activation
STD-ACT-002
Twelve-Week Transition Plan
Standard · Activation
STD-ACT-003
Activation Checklist & 60-Day Roadmap
Standard · Activation
SOP-ACT-004
Pre-Transition & Kickoff Agenda
SOP · Activation
STD-ACT-006
Culinary Critical Path for Openings
Standard · Activation
SOP-ACT-008
Post-Opening Audit at 90 Days
SOP · Activation
STD-ACT-009
Mobilization Cost Model
Workbook · Activation
SOP-ACT-010
Activation Retrospective Standard
SOP · Activation
STD-ACT-010
Transition Team Scope and Pricing
Standard · Activation
REC-ACT-007
Day-90 Exit Gate Record
Record · Activation
Finance & Food Cost 9
PPD standard, labor model, food-cost governance, budget build, client reporting, inventory, pricing
STD-FIN-001
PPD Definition, Standard & Benchmark
Standard · Finance & Food Cost
STD-FIN-003
Labor Standards & Staffing Model
Standard · Finance & Food Cost
STD-FIN-004
Census by Level of Care Model
Workbook · Finance & Food Cost
SOP-FIN-005
Food Cost Governance, Waste & Variance
SOP · Finance & Food Cost
STD-FIN-006
Budget Build & Forecast Standard
Standard · Finance & Food Cost
STD-FIN-007
Client Reporting Package & QBR Format
Standard · Finance & Food Cost
STD-FIN-008
Inventory and Par Standards
Standard · Finance & Food Cost
STD-FIN-009
Catering and Retail Pricing Model
Standard · Finance & Food Cost
REC-FIN-005
Daily Waste Record
Record · Finance & Food Cost
Supply Chain 8
Animal-raising claims, seafood, animal welfare, market basket governance, supplier qualification, local sourcing, traceability
STD-SC-002
Animal-Raising Claim Substantiation
Standard · Supply Chain
STD-SC-003
Seafood Sourcing Standard & Compliance List
Standard · Supply Chain
POL-SC-004
Animal Welfare Policy
Policy · Supply Chain
SOP-SC-005
Market Basket & Order Guide Governance
SOP · Supply Chain
SOP-SC-006
Supplier Qualification, Audit & Scorecard
SOP · Supply Chain
STD-SC-007
Regional & Local Sourcing Standard
Standard · Supply Chain
STD-SC-008
Traceability Readiness: FSMA 204
Standard · Supply Chain
REC-SC-006
Supplier Annual Scorecard
Record · Supply Chain
Workplace Safety 8
Hazard communication, OSHA recordkeeping, injury reporting, knife and machine safety, emergency menus, safety committee
STD-EHS-001
Hazard Communication Program & SDS System
Standard · Workplace Safety
STD-EHS-002
OSHA Recordkeeping & Electronic Submission
Standard · Workplace Safety
SOP-EHS-003
Injury & Incident Reporting Protocol
SOP · Workplace Safety
STD-EHS-004
Knife, Equipment & Machine Safety
Standard · Workplace Safety
STD-EHS-006
Emergency Menu & Nutrition Continuity
Standard · Workplace Safety
STD-EHS-007
Safety Committee & Monthly Safety Audit
Standard · Workplace Safety
REC-EHS-003
Incident Near Miss Report
Record · Workplace Safety
REC-EHS-007
Monthly Safety Audit Record
Record · Workplace Safety
Platform & Data 2
Enterprise scoreboard definitions, digital audit and log capture
STD-TECH-001
Enterprise Scoreboard Definitions
Standard · Platform & Data
STD-TECH-005
Digital Audit & Log Capture Decision
Standard · Platform & Data
Sustainability 3
Sustainability targets, Menus of Change alignment, carbon and ESG readiness
POL-SUS-002
Sustainability Targets & Reporting
Policy · Sustainability
POL-SUS-003
Menus of Change Alignment
Policy · Sustainability
STD-SUS-001
Carbon and ESG Readiness
Standard · Sustainability